Privacy Policy

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Privacy Policy

Whistle, a brand name of Star Smile Technologies Private Limited (referred to as “we”, us”, “our”, “Whistle”) is the author and publisher of the internet resource (“Website”) on the world wide web as well as other software and applications provided by Whistle, including but not limited to the mobile applications (referred to as “App”, and together with Website referred to as “Services”). (The term ‘we’ or ‘us’ or ‘our’ or ‘Whistle’ wherever used shall include the affiliates or business/ Partner Clinics of Whistle (“Partner”)).

This privacy policy (“Privacy Policy”) explains how we collect, use, share and protect personal information about the visitors of the Website and App and users of the Services (“you”). We have created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use.

By consenting that you are bound by this privacy policy (by the means provided on this Website or App), by using the services or by otherwise giving us your information, you agree to the practices and policies outlined in this privacy policy and you hereby consent to our collection, use and sharing of your information as described in this privacy policy. We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time. If you do not agree with this privacy policy at any time, do not use any of the services or give us any of your information. If you use the services on behalf of someone else (such as your child) or an entity, you represent that you are authorized by such individual or entity to accept this privacy policy on such individual’s or entity’s behalf.


1.1 . This Privacy Policy is published in compliance with, inter alia:

a. Section 43A of the Information Technology Act, 2000;

b. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and

c. Regulation 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.


1.2. This Privacy Policy states the following:

a. The type of information collected from the Users, including sensitive personal data or information;

b. The purpose, means and modes of usage of such information; and

c. How and to whom we will disclose such information.


2.1. Information collected by us from you may include (but is not limited to) the following:

a. Contact data (such as your email address and phone number);

b. Demographic data (such as your gender, your date of birth and your pin code);

c. Data regarding your usage of the services and history of the appointments and other transactions made by or with you through the use of Services;

d. Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions and medication history);

e. Website or user account information such as password;

f. Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details)
The information collected from you by Whistle may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.


3.1A condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Whistle immediately.

3.2All the information provided to us by a User, including sensitive personal information, is voluntary. You understand that Whistle, either itself or with its Partners, may use certain information of yours, which has been designated as ‘sensitive personal data or Information’ under the SPI Rules,(A) for the purpose of providing you the Services, (B) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, (C) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our Partners. Whistle also reserves the right to use information provided by or about the User for the following purposes:

a) Publishing such information on the Website.

b) Contacting Users for offering new products or services.

c) Contacting Users for taking product and Service feedback.

d) Analyzing software usage patterns for improving product design and utility.
You hereby consent to such use of such information by Whistle and our Partner.

We may also disclose or transfer your personal information and sensitive personal data or information to another third party as a part of reorganisation or a sale of our assets or of our business to such third party. Any third party to which we transfer or sell our assets to, will have the right to continue to use such personal information and sensitive personal data or information.


3.3 Collection of information which has been designated as ‘sensitive personal data or information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent is not given.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration.

3.4 If your personal information changes, you may access, correct, delete inaccuracies, or amend information by making the change on your profile information page on the Websites or App or by contacting us at . We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. You agree and acknowledge that in respect of any sensitive personal data or information which cannot be corrected or amended pursuant to any applicable law, law enforcement requests or judicial proceedings or the like, the aforementioned rights will not be available.

3.5 If you wish to cancel your account or request that we no longer use your information to provide you services or withdraw your consent for any sensitive personal data or information at any time, contact us through However, please note that withdrawal of consent will not be retrospective in nature and shall be applicable prospectively. In case you do not provide your personal information or consent for usage of sensitive personal data or information or subsequently withdraw your consent for usage of the sensitive personal data or information so collected, we reserve the right to discontinue the services for which the said information was sought.

3.6 In order to have access to all the features and benefits on our Website or App, a User must first create an account on our Website or App. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is personal information allowing others, including Whistle, to identify the User: name, User ID, email address, address, date of birth, gender, phone number and password chosen by the User. Other optional information may be requested on the registration page. We may, in future, include other optional requests for information from the User to help us to customize the Services to deliver personalized information to the User. However, We assume your consent in relation to various matters, once you complete the registration process.

3.7 This Privacy Policy applies to Websites, App and Services that are owned and operated by Whistle. Whistle does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Whistle guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites.

3.8 The Website may use cookies to store certain data (that is not sensitive personal data or information) that is used by us and our partners for the technical administration of the Website, App, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Whistle may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any personal information of the User.

3.9 Our Websites and the App may include social media Features, such as the Facebook or Instagram or Twitter button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing them.

3.10. Whistle has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Whistle or its Partners shall not be held liable for any loss whatsoever incurred by the User.

3.11. Whistle takes your right to privacy very seriously and other than as specifically stated in this privacy Policy, will only disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Whistle, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.


4. 1 If you voluntarily post any content on our Website and/ or App, you shall not (without limiting your other obligations under this Privacy Policy or the Terms of Use), host, post, display, upload, modify, publish, transmit, store, update or share any information that:

a) belongs to another person and to which you do not have any right;

b) is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes user harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;

c) is harmful to children;

d) infringes any patent, trademark, copyright or other proprietary rights of third parties;

e) deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the Ministry may, by notification published in the Official Gazette, specify;

f) impersonates another person;

g) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence, or prevents investigation of any offence, or is insulting other nation;

h) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;

i) is in the nature of an online game that is not verified as a permissible online game;

j) is in the nature of advertisement or surrogate- advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game; or

k) violates any law for the time being in force.

collectively, “Prohibited Content”.

4.2. We reserve the right to terminate your account without any prior notice if you are found to be hosting, posting, displaying, uploading, modifying, publishing, transmitting, storing, updating or sharing Prohibited Content.

4.3. Further, you acknowledge and agree that we reserve the right to, and may from time to time, monitor and take down any and all content transmitted or received through the Website and / or App, as required under applicable law.


5.1. Your Personal Information is maintained by Whistle in electronic form on its or its employees and Partners equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line and implement reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Whistle’ business.

5.2. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone or device. Be sure to log off from the Website when finished. Whistle and its Partners do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Whistle by contacting us at You shall be liable to indemnify Whistle, its employees and Partners due to any loss suffered by them due to such unauthorized use of your account and password.

5.3. Whistle makes all User information accessible to its employees only on a need-to-know basis.

5.4. Notwithstanding the above, Whistle is not responsible for the confidentiality, security or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, Whistle and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Whistle and its Partners including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.


6.1. Whistle may update this Privacy Policy at any time, with or without advance notice. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact deactivate your account. Unless stated otherwise, Whistle’ current Privacy Policy applies to all information that Whistle has about you and your account.

6.2. If a User uses the Services or accesses the Website or uses the App after a notice of changes has been sent to such you or published on the Website or App, you hereby provide your consent to the changed terms.


7.1. You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and your visit to the Website, use of the App and use of the Services is subject to this Privacy Policy and the Terms of Use.


8.1. To facilitate and customize your experience, we may store cookies on your computer or other similar device. By using our Services, you agree and consent to the insertion of cookies on your computer or mobile or any other device which you may use to access the Services.

8.2. A cookie is a small text file that is stored on your computer or other device for record-keeping purposes that contains information about you. If you decline or delete these cookies, some parts of our Services may not work properly.


9.1. We do not collect any sensitive personal data or information automatically from any visitors who are merely perusing the Website or the App.

9.2. Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the Privacy Policy set out herein, failing which they are required to leave this Website and / or App immediately.

9.3. You are not a visitor if you have willingly submitted any personal information or sensitive personal data or information to us through any means, including email, post or through the registration process on the Website or the App, in which case, all the statements in this Privacy Policy apply to such persons.


10.1. We do not exercise control over the websites displayed as search results or links on our Website. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites.


11.1. We do not intend to collect any information from children under the age of 18 years, unless the information is collected from a parent or guardian. Our Products and Services are meant for purchase/ use under adult supervision. If you are a minor, please initiate any purchase under adult supervision.


12.1. Should you have questions about this Privacy Policy or Whistle’ information collection, use and disclosure practices, you may contact us at below details. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.
Name: Star Smile Technologies Private Limited
Contact No. 18003095252
Address: 3rd Floor ELDECO Centre, Malviya Nagar, MRTS Station, New Delhi – 110017

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